Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the conditions under which you may return products purchased from renovateco and receive a refund or exchange. By placing an order on our website, you agree to comply with the terms set forth below.

Eligibility for Returns

Timeframe

Returns are accepted within 30 calendar days from the date you receive the product. Requests made after this period will not be eligible for a refund or exchange.

Condition of Returned Items

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original condition.
• In the original packaging, including any accessories, manuals, and tags.
• Accompanied by the original receipt or proof of purchase.

Refund Process

Initiating a Return

To start a return, please follow these steps:

• Contact our Customer Support team at [email protected] within the 30‑day window.
• Provide your order number, the reason for the return, and any supporting photos if applicable.
• Our team will issue a Return Merchandise Authorization (RMA) number and detailed return instructions.

Refund Method

Refunds will be processed using the original payment method after we have received and inspected the returned item. The refund amount will include the product price but excludes any shipping charges, unless the return is due to a defect or error on our part.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Personalized or custom‑made products.
• Gift cards and store credit.
• Items marked as final sale.
• Products that have been used, altered, or damaged after delivery.

Return Shipping

Unless the return is a result of a defective product or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment. Once the return is received and approved, we will notify you of the refund status.

User Responsibilities

When returning a product, you agree to:

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Comply with any local laws or regulations regarding the shipment of goods.
• Respect the 30‑day return window and the condition requirements outlined above.

Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (313) 299-6377‑6377
• Address: 7609 Northeast 4th Lane, Detroit, Michigan 48228, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Michigan, United States. renovateco reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.